In-Studio Monthly Memberships

FAQs

• I still have a current class pack, what can I do to start a Membership?
  You have 2 options:
  1. You can wait until your package runs out and start your membership then. You’ll still be able to pre-register this summer whether or not you are a member.
  2. We can credit the dollar amount left on your package to your account and you can use that to start paying for your membership right away. You’ll be able to start
  enjoying all the membership benefits such as discounts on private sessions, on-demand classes and friends & family discounts on classes. 
  

• Can I start a membership anytime of month or does it have to be on the 1st?
  You can start a membership at any time. The date you start the membership will be your membership's monthly auto renew date.
  

• Do my classes roll-over from month to month if I don’t use them?
  Classes do not roll-over month to month. If you take a regular weekly class and need to miss, try a new class that week or take 2 classes the week after! With so many fun classes and talented instructors at Pilates on Harrison, we think you’ll love the variety. And, your body will love the consistent practice. However, if you prefer, we will still be offering a 10 class pack option.
  

• What if the month is shorter or longer? 
  The membership is based on the calendar month so it renews on the same date each month regardless of month length. If there’s an extra week and you’d like to attend your regular class, you can purchase a single class at our member rate – $25.
  

• I leave Madison every year for a few months, can I put a pause on my membership for that period? 
  Yes! Talk to any of our desk staff in-person or via email to pause your membership. 
  

• Can I cancel at any time?
  Yes, there is no contract required so you can cancel at any time. Once you inform us of your cancellation, your membership will continue through the end of the most recent payment. Note, we cannot prorate or refund your membership payment, so please let us know 2 weeks before your payment processes. 
  

• I’m thinking of sticking with the current class pack until it’s used up, can I still pre-register for the summer?
  Yes! Anyone who has signed up for classes can pre-register without a membership for the Summer term! Starting in Fall term, members will be able to pre-register a week before the schedule opens to the public. Once the schedule opens to the public, you can still register for as many classes as you like with your class-pack. Talk to Brooke, Maggie or Elisa at the desk or via email if you’d like us to help.
  

• Will the schedule still be based on terms?
  Yes! We will continue to schedule classes based on a term based schedule – Spring (January-May), Summer (June-August), Fall (September-December). We will open up pre-registration on December 1st for the Spring term, May 1st for the Summer term, and August 1st for the Fall term.
  

• Can I share my membership?
  You cannot share memberships, additional people can either set up a membership or use our single and 10 package of classes.
  

• Can I still do a 15 pack or 5 pack?
  With the switch to memberships, we are no longer offering the 5 and 15 packs.

Payment occurs automatically each month beginning on the date of initial purchase. Cancel your subscription at any time by emailing us at info@pilatesonharrison.com at least 2 weeks before your subscription renewal date. Note: we cannot prorate or refund your membership payment after your monthly payment processes.